Introduction Customer service is a crucial aspect of any business. It can make or break a company’s reputation and customer satisfaction. In recent years, there has been a significant shift in the way customer service is delivered, thanks to the advancements in artificial intelligence (AI). Chatbots and virtual assistants have emerged as game-changers in the customer service industry, revolutionizing the way businesses interact with their customers. The Rise of Chatbots…

Introduction Customer service has always been a crucial aspect of any business. It plays a vital role in building customer loyalty and satisfaction. Traditionally, customer service has been delivered through phone calls, emails, and online chats. However, with the advancements in technology, chatbots and AI have emerged as powerful tools to enhance customer service and engagement. What are Chatbots and AI? Chatbots are computer programs designed to simulate human conversation.…