[ad_1] It is starting to become accepted amongst management that Continuous Improvement (CI) requires an appropriate organisational culture change to create a sustainable improvement and benefits stream. Whilst this emanates from research which goes back to the early 1990s, it has been slow to gain acceptance amongst business leaders, possibly due to scepticism, as after all, organisational culture is seen by many as being intangible, ‘soft and fluffy’. Practical experiences…

[ad_1] Are you just beginning quality improvement initiatives?  Maybe you have been trying them for a while, but the results aren’t what you expected.  Unfortunately, quality improvement efforts sometimes follow the pattern of those who lose weight; after a couple of years most of the weight that was lost has been regained.  So too quality improvement efforts seem to die or become less productive.  I was reminded of this recently. …

[ad_1] When it comes to Continuous Process Improvement, action is what it’s all about. It matters not a bit what training you provide, slogans you use, or posters you post if you do not promptly move into action to get things done, measured, and stabilized so the solution sticks. ‘Quick Wins’ is a powerful tool for moving teams into action. But it is more easily said than done. In this…

[ad_1] After you have improved a business process, can you simply relax and move on to the next process? Not if you want to retain the strategic gains you achieved. Continuous improvement (CI) can seem like a theoretical concept unless you have experience working with business processes. But, this is far from the truth. You should make sure that you do not move too hastily to improving the next process…