How Chatbots and AI are Revolutionizing Customer Service and Engagement
Introduction Customer service has always been a crucial aspect of any business. It plays a vital role in building customer loyalty and satisfaction. Traditionally, customer service has been delivered through phone calls, emails, and online chats. However, with the advancements in technology, chatbots and AI have emerged as powerful tools to enhance customer service and engagement. What are Chatbots and AI? Chatbots are computer programs designed to simulate human conversation.…
